SHIPPING
Please allow 7-14 business days for your shipment to arrive.
Please allow 7-14 business days for your shipment to arrive.
RETURN POLICY
We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following:
packing slip
all original packaging
Please contact us before making any return so that it may be properly tracked and credited.
Refunds will be processed based on the original form of payment.
If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less $7.00 (UPS re-routing fee). If you choose to have your package reshipped, there will be a $13.95 charge ($7.00 re-routing fee and $6.95 shipping fee).
The following items cannot be returned:
- Product Samples
- Individual products purchased as part of a set (the entire set must be returned)
- Custom Fragrance Orders
While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to damaged items section below.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact us immediately through email. Your note will be date stamped by your email provider and will be processed in order it was received.
Cancellation Policy
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.